Shipping policy

Thank you for shopping with us! Below is an overview of our shipping policy to help you understand how and when your order will arrive.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

Delivery times may vary depending on your location and external factors such as carrier delays.

Shipping Locations

We currently ship to all 50 U.S. states and territories

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Carrier issues
  • High order volume

We appreciate your patience and understanding.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as “Delivered” by the carrier. If you experience an issue, please contact the shipping carrier directly.

Incorrect Shipping Information

Customers are responsible for entering a complete and correctly formatted shipping address at checkout. We are not responsible for orders shipped to addresses that are incorrect, incomplete, or improperly formatted

Returned to Sender / Undeliverable Packages

If a package is returned to us due to:

  • Incorrect or incomplete address
  • Address formatting issues 
  • Delivery refusal by the recipient
  • Failure to pick up the package from the carrier

Then the following will apply:

  • Orders will only be eligible for a refund once the package has been returned to us.
  • Original shipping charges are non-refundable.
  • A refund will be issued for the product cost only.
  • If you would like the order reshipped, you will be responsible for any additional shipping fees.

Damaged Packages

If your order arrives damaged, please contact us within 5 days of delivery with photos of the package and item so we can assist you.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team at: redlanterngame@gmail.com

This policy is subject to change without notice.